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	Customer Service Information
	Contact Us
	To make sure you get the best possible service, we've included a number of ways you may use to contact The Matilda Company.
	By telephone:	Monday - Friday, 8:00am - 6:00pm (EST) Saturday - Sunday, 9:00am - 2:00pm 1-800-298-3339 203-269-4341
	Showroom hours:	Monday - Friday: 9:00am - 6:00pm (EST) Saturday: 9:00am - 2:00pm Google Directions View our television commercial
	By email:	Email Us
	By mail:	The Matilda Company 126 South Turnpike Rd. Wallingford, CT 06492
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	Pre-order Policy
	When an item is not yet available or backordered, you may reserve it. No deposit is required. When paying by credit card: Reserved or backordered items are charged to your card the day they ship to you. Please note: "Available" dates are best estimates from the Alexander Doll Company and are subject to change.
	Return Policy
	Our return policy is simple: Within 30 days you may return any item in its original condition for exchange or full refund (less shipping charges if any). To return, please use the label provided on the packing slip. Note: Packages without the return label will not be accepted. Note: We do not accept returns on layaway orders or personalization. Back to the page you came from